All our clients are very important to us, that’s why Rubric Publishing (“Company"), has created the following

Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website (“Website").

The terms “You," “Your," and “Yours" refer to the entity/ person/ organization using our Website. When this

Policy mentions “we", “us,", and “our" it refers to the Company and its subsidiaries or /and affiliates. The term

“goods" refer to any product or item bought on our Website by You.

This Refund Policy is governed by our Terms of Services.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact

us by email [email protected], phone 06301625852 or other contacts provided below.

You have the right, without giving a reason, to return the goods within 14 days, if it has not been used, damaged

or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been

made only such alterations as were necessary to inspect the goods received.

The right to withdraw from a distance contract within 14 days without giving a reason does not apply to legal

persons (e.g. companies, entrepreneurs).

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to

incorrect, damaged or defective goods.


Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale.

If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

You must place your refund request within 14 days of delivery of the item.

Please contact our Support to begin the return and refund process, Support team will walk you through the

process and help you.

In case of the return of the goods, we will cover the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as

return all complete parts of the product. You are responsible for the complete set of the returned goods. If the

goods are not complete, we won’t be able to accept the returned goods and issue a refund.

Once the Goods have been received and checked by our staff, a refund will be authorised by the same method

that the payment was made. Depending on your financial institution, refunds can take up to 14 days to be

credited to your original payment method. In all cases we have the right to suspend the refund until the good are

received back and inspected.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.


In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the

issue, such as a photo or video, or to return the item to receive a refund.

You must contact our company at [email protected] within 14 days upon purchase and provide

detailed information, such as:

Proof of purchase

Order number

Product name

When submitting a complaint, You must indicate how You wish the claim to be resolved:

To refund the money paid

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were

delivered with the product).


This Policy was created with the help of the and applies only to the refunds for the goods and

services sold by our Company. Our Policy does not apply to the refunds for the goods and services offered by

other companies or individuals.